Tell Past Me Terms of Service

1. Agreement

By creating an account, starting a trial, purchasing a subscription, accepting a family invitation, or otherwise using the service, you agree to these terms and the Privacy Policy. If you do not agree, do not use the service.

2. Eligibility

You must be at least 13 years old to use an account. If you are under the age of legal majority where you live, a parent or legal guardian must review and agree to these terms for you. You may not use the service if law prohibits you from receiving it.

3. Accounts

You must provide an email address you control, keep account information accurate, protect sign-in links and trusted devices, and notify us promptly of unauthorized access. You are responsible for activity performed through your account unless caused by our failure to use reasonable security measures.

An account belongs to one person. Names and family nicknames are labels only; they do not transfer ownership, determine identity, or direct storage.

4. The service and AI limitations

The service helps you save and retrieve information through text, voice, photos, image understanding, search, reminders, and AI-generated responses. Features may change as we improve the service. AI-generated classification, transcription, image descriptions, and answers may be incomplete, inaccurate, or unsuitable for your situation. Review important information against the original memory and other reliable sources.

The service is not an emergency service and does not provide medical, legal, financial, or other professional advice. Do not rely on it as the sole record for safety-critical instructions, legal deadlines, medication, financial transactions, or emergencies.

5. Trials, subscriptions, and billing

A newly eligible account may receive one seven-day trial of the service selected in the application. Stripe requires a payment method before the trial begins. You will not be charged when the trial starts. Unless you cancel before the trial ends, Stripe will automatically charge the monthly or full annual price you selected at checkout and the subscription will continue to renew at that interval until canceled. The trial cannot be restarted by repeated sign-in or checkout attempts, changing billing intervals, or changing services.

Before you authorize recurring billing, checkout will clearly show the selected service, the seven-day trial, the exact post-trial charge, currency, billing frequency, renewal timing, and cancellation method and will request your express affirmative consent. For a new customer, the application initially presents annual billing, shows its monthly equivalent and the full annual charge, and lets the customer switch to monthly billing before continuing. The selected service and billing interval are preserved through sign-in and sent to Stripe as the exact recurring price. An existing customer's billing controls initially show that customer's current interval. A Show & Tell Past Me Family trial includes the complete service for up to five people total, including the owner.

After enrollment, we will provide a retainable confirmation containing the trial and renewal terms, cancellation policy, and cancellation method. For an annual subscription, we will provide an annual renewal notice describing the service, renewal charge and frequency, and cancellation method within the period required by applicable law.

You may cancel through the Billing controls. If you cancel during the trial, you will not be charged and access continues through the stated trial end. If you cannot access the account, contact support@tellpastme.com. Cancellation after a paid period begins normally takes effect at the end of that paid period, and access continues until then unless the account is terminated for misconduct or a refund requires earlier closure. Except where law requires otherwise, completed payments are non-refundable. We may provide a discretionary refund or credit, but doing so once does not require us to do so again.

We may change prices prospectively only after providing the notice and cancellation information required by law. A failed or disputed payment may suspend paid features. We will not charge a payment method after cancellation becomes effective except for amounts already owed or separately authorized.

6. Show & Tell Past Me Family

A Show & Tell Past Me Family subscription covers one household with up to five people total, including the household owner. Every included member receives every available service, an individual private memory space, and access to the shared family memory. Each member must use an individual account and may not share login credentials. The owner manages invitations and ordinary membership; an authorized administrator may assist within the limits shown in the service. Each active member must choose a family nickname unique within that household.

Every member retains a private space that other family members, owners, and administrators cannot access by role alone. A memory saved to the shared family destination is available to authorized household members and remains attributed to its creator. Spoken names and nickname matches never route a memory; only the member’s explicit Private or family destination does.

Leaving or being removed ends access to the shared household immediately. A removed member receives a 30-day read-only period for reviewing, exporting, or deleting that member’s personal memories. If family service ends or changes to an individual service, the shared household remains read-only for 30 days and may then be permanently deleted. Before a service change that causes this result, the owner must acknowledge the outcome. Authorized family exports can contain shared records, media, creator names, and creator email addresses.

7. Your content

You retain the rights you have in memory content you submit. You grant Hartlore LLC a limited, non-exclusive license to host, copy, transmit, transform, index, display, and otherwise process that content only as needed to operate, secure, support, and improve the service, follow your instructions, and comply with law.

You represent that you have the rights and permissions needed to provide the content and choose its destination. Do not upload content that unlawfully violates another person’s privacy, publicity, confidentiality, intellectual-property, or other rights.

8. Acceptable use

You may not use the service to break the law; harm, threaten, exploit, or impersonate another person; distribute malware; defeat security or usage controls; probe another user’s data; send spam or phishing; automate abusive traffic; infringe rights; or interfere with service operation. You may not use another person’s invitation or account without authorization.

9. Service limits and fair use

The service is intended for ordinary personal and household use. There is no advertised per-day capture quota at launch. Automated or bulk ingestion, commercial use, use outside the subscribing household, attempts to evade service safeguards, and activity that materially degrades the service are not included.

File-size, recording-duration, security, and request-rate safeguards may apply. They protect reliability, privacy, and sustainable pricing rather than creating a promised usage allowance, and may be adjusted as the service and its providers change. We may temporarily slow or restrict exceptional or abusive traffic. When practical, we will notify the affected account and provide a reasonable opportunity to correct the activity. We will not use a family nickname, display name, or memory content as a hidden basis for authorization or storage routing.

10. Third-party services

The service relies on providers including Supabase, OpenAI, Vercel, Resend, Stripe, and Cloudflare. Their services may be governed by additional terms. We are responsible for selecting and configuring our providers with reasonable care, but cannot guarantee that an independent provider will never experience an outage or change.

11. Suspension and termination

You may stop using the service and request account deletion at any time. We may suspend or terminate access when reasonably necessary to prevent harm, respond to legal requirements, address nonpayment, protect security, or enforce these terms. When practical, we will provide notice and an opportunity to correct a non-urgent problem.

12. Intellectual property

The service software, design, trademarks, and other materials supplied by Hartlore LLC are owned by Hartlore LLC or its licensors. These terms do not transfer those rights. Feedback you voluntarily provide may be used without restriction or compensation, provided we do not publicly identify you without permission.

13. Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and “as available.” Hartlore LLC disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Some jurisdictions do not allow certain disclaimers, so they may not apply to you.

14. Limitation of liability

To the maximum extent permitted by law, Hartlore LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data. Hartlore LLC’s total liability arising from the service will not exceed the greater of $100 or the amount you paid for the service during the 12 months before the event giving rise to the claim. These limits do not apply where prohibited by law or to liability that cannot legally be limited.

15. Governing law and disputes

Michigan law governs these terms without regard to conflict-of-law principles. State and federal courts located in Michigan will have jurisdiction over disputes, except where consumer law gives you the right to bring a claim elsewhere. Before filing a claim, you and Hartlore LLC agree to make a good-faith attempt to resolve it informally for at least 30 days.

16. Changes

We may update these terms as the service or law changes. We will post the new version and effective date and provide additional notice for material changes. Continued use after the effective date means you accept the revised terms where permitted by law. If you do not agree, you may cancel before the revised terms take effect.

17. General

These terms and the Privacy Policy are the agreement between you and Hartlore LLC about the service. If one provision is unenforceable, the remaining provisions remain effective. A failure to enforce one provision is not a waiver. You may not transfer your account or these terms without our consent; Hartlore LLC may transfer them as part of a merger, financing, reorganization, or sale of the service, subject to applicable privacy obligations.

18. Contact

Questions about these terms or the service may be sent to support@tellpastme.com.